Reflections & Questions

Stop letting email do to the heavy-lifting.

  I know we've all heard it before: Email doesn't convey meaning the same way an actual conversation does. And yet, I see people regularly relying on email to do the heavy-lifting when an issue starts to emerge. More often than not, a volley ensues in which you can practically map the growing frustration and misunderstanding… Continue reading Stop letting email do to the heavy-lifting.